How do you lose customers and alienate people?

When will the investment in digitization and process automation begin to pay off? Only when we properly prepare the data and gain real knowledge about our customers. Otherwise, we can only generate more mistakes and problems.
Can a lack of structured customer data hurt our marketing campaigns? Lukasz Nienartowicz - Head of Business Intelligence at Britenet - talks about what mistakes we can make and how we can alienate customers, in an article prepared for Computerwolrd.pl
The link to the article can be found below:
How do you lose customers and alienate people?