How do you quickly improve the customer experience?
Reducing the cost of operating a business and increasing its revenue is one component of the strategy of companies in the B2C segment. One of the more effective solutions that can help achieve these goals is Customer Experience Management, or, literally translated, customer experience management.
Britenet expert Marta Siedlecka, Product Design Team Leader, talks about what Customer Experience Management is and why it is worth considering in the retail industry.
The link to the article can be found below: