Customer Success Manager (public sector)
About the project
● 3 years of experience in the IT industry and direct customer service in a KAM/BDM role
or other analogous
● sales experience in the [email protected] and fix model.
● independence of action
● analytical skills
● experience in conducting business meetings and presentations
● research, analytical thinking and reasoning skills
● ability to build long-term relationships
● competence to talk at management level
● knowledge of the IT industry and the market in which it moves
● the ability to plan for the long term
● ability to work in a team
● higher education
● "B" driver's license.
● preparing sales offers
● responsibility for end to end customer service
● cooperation with the department: HR and AC
● analyzing the market for sales potential
● analysis of competitors' activities
● creating account plans
● completing data in Salesforce
● building long-term relationships with customers
What we offer
- Unique atmosphere - Good and friendly atmosphere in the company and satisfaction with cooperation with both colleagues in the department and direct superiors.
- Team building events - Large, internal technology conferences, star parties and team outings.
- Flexibility - Working hours are flexible and tailored to individual preferences. As is the mode of work provision: remotely or in a hybrid model.
- Development paths - They are clear, straightforward and certainly not bumpy. You can choose a managerial or expert development path.
- Certifications - We facilitate the development of desired competencies and subsidize training and courses.
- Security - We have many years of experience in the market and have implemented national and international projects. We skillfully manage tasks and enable smooth allocation between projects.
- Knowledge sharing - For those who want to grow, we have internal technology meetings and proprietary training programs. You can learn from the best, and share your knowledge and experience at company and industry technology conferences.
- Private medical care - We take care of your health. We provide access to private medical care and the possibility of group insurance.
- Multisport - Swimming pool, gym, dancing, yoga, martial arts. And all this with the card in the PLUS version. Ideal solution for sports fans and amateurs of active leisure.
- English - For those who speak fluently and want to maintain this level or wish to develop their language skills, we enable free participation in English classes. Lessons are conducted in a modern and safe form of online meetings. Just learn IT!
- Work comfort - Attractively decorated relaxation areas, available in the company's largest branches, to encourage relaxation during the day, and equipped kitchens with aromatic coffee.
- Supporting activity - We have soccer teams, we play championships, we have marathon runners and other active sports lovers on board. We support all kinds of passions.