System Support and Maintenance

We ensure continuous operation of systems, allowing our customers to focus on developing their business. We offer the ability to constantly monitor system services and processes and detect failures. We work in various cooperation models, including 24/7.

We understand how important it is to ensure the continuity of IT infrastructure in any organization. Well-implemented and trouble-free systems are the foundation of a company's operation. Britenet's team of experienced specialists provides not only maintenance, but also development of existing systems with new functionalities. In the event of an error or failure, we respond instantly. We perform administrative tasks on an ongoing basis, as well as clean up any project backlog.

and achievements

Best Mangaged Services Provider in 2021 according to rankings {Clutch badges}Certified ISO27001 and 5-time winner of the title "Best IT Workplace in Poland"

Four levels
of support


years on the market


satisfied customers


offices in Poland


branch in Germany


IT specialists

I Support Line

Resolves basic problems of system users and collects the required information about the incident, in case it needs to be escalated to the second line of support.

II Support Line

Solves all tasks related to incorrect system configuration and simple programming changes.

III Support Line

The team solves problems that require extensive intervention in the current solution.

IV Support Line

Submits the request to external service providers (if such integrations/systems exist).

Our services

Code audits

We conduct detailed code audits. We check its readability, ease of maintenance and development, scalability, stability, and level of security and vulnerability to attacks. Thanks to the prepared reports, you can assess the quality of your application, verify database schemas and make better decisions on the further development of your IT solutions.

Data warehouse audit

We evaluate the architecture and analysis of the data flow and data quality with respect to completeness, cleanliness and correctness of the fields used. We verify the processes feeding the data warehouse and evaluate it for maintenance. We then provide detailed documentation with a discussion of our recommendations.

Due Diligence IT

Learn about the risks of IT operations with the support of our specialists. We conduct assessments of the technology you are using in terms of its maturity and the amount of possible costs resulting from its development. By analyzing business risks, technology processes and potential IT costs, your company can significantly reduce the risk of technology debt.

Overview of IT organizations

We review the solution architecture from the systems and application level to the IT infrastructure level. We review the implementation of the IT strategy and how the selected services reflect it. We examine processes for the areas of service design, development and maintenance, as well as information security, policies and regulations across the organization.

Design Triathlon

As part of our proprietary Design Triathlon methodology, we conduct workshops where we help clients define the product vision, specify the audience and identify the values they would like to achieve. We then validate the business assumptions and aim to correct any errors that may arise at the idea level.

Power BI expert consultation

We offer advanced consulting on the operation and use of Power BI system capabilities. We perform both pre-implementation analysis and evaluation of the level of use of the tool you already have. As part of the consultation, we define your company's main reporting and analytical needs and help ensure the quality and readability of the generated reports.


Support & Maintenance Manager

The person responsible for all Support & Maintenance projects. This is the 1st line of support.

Support Manager

The person responsible for the implementation of Support & Maintenance services in accordance with the applicable contract.

Service Desk Specialist

Specialists accepting user requests working on the 1st line of support.

Developers, Testers, Analysts

Specialists working on the second line of support. They solve configuration problems and programming changes.

Administrators, Architect, Senior Developer

Specialists working on the third line of support, responsible for handling requests that require extensive interference with the current solution.

Our strengths

Tailor-made solutions

We are engaged in software development as an outsourced service. We successfully develop projects in dozens of technologies, including: JAVA, .NET, Salesforce, Axure RP, IBM Datastage, Power BI and others.

Optimization of projects

We provide a high level of service and access to innovative solutions while keeping costs under control.

Diverse experience

We carry out projects for the financial, banking, education, energy, automotive, tourism, lottery insurance and many other industries.

Loyalty and security

We focus on long-term cooperation with both our clients and our employees. We guarantee security and confidentiality.


See all
No items found.

Do you have questions? Contact our advisor.

Send inquiry
Profile photo by Jan Palmowski

Jan Palmowski

Head of PMO

He began his career at Britenet as a Project Manager, moving on to lead PM teams in the Technology and BI Departments. Since 2021, he has served as manager of the Project Management Office, and today he is director of this department, with whom he is responsible for leading projects, preparing bids, acquiring projects and overseeing their margins and bottom line.