Wykorzystanie systemów CRM znacznie ułatwia pozyskanie i utrzymanie kontaktów z klientami, co z kolei często stanowi o tym, czy przedsiębiorstwo utrzyma się na rynku i jakie zyski finansowe uzyska.

After several months of intensive work, we have completed the implementation of the Salesforce CRM system at the Activation Foundation. The implemented solution has a real impact on the implementation of its daily tasks.

Learn more about the benefits of CRM systems and how to choose the right system for your business.

Which CRM system is the best, and which is the most cost-effective? Check out a comparison of the leading CRM systems on the market and choose the best product for your company.

Implementing marketing automation tools is a complicated process. A Britenet expert explains what to keep in mind before deciding to make such a move.

Effective implementation of a CRM system in a company is a complex process which requires proper preparation. To help you with this, our experts have created a guide to effective implementation of this type of solution.

Lukasz Nienartowicz, Head Of Business Intelligence at Britenet, talks about how to balance product care with attentive customer service that responds to customer needs in his latest article.

Salesforce provides perfect integration of all products available on this platform, and Adam Siwek, Salesforce Technology Manager at Britenet, talked about what interfaces (API) and solutions it offers.

After the CRM implementation, it is necessary to take care of its maintenance, data security, user training and updating the documentation. Dominik Wolanin, our Senior Salesforce Developer, explains how this looks like in practice.

Get the most out of Salesforce. How? Answer the questions on a special checklist compiled by Jakub Kątny, our Professional Salesforce Developer.

Do you need a CRM system that not only drives high performance and results for your business, but also constantly delivers new solutions and updates? With Salesforce you get all this and much more!

Salesforce is the market leader in CRM systems with over 20 years of experience in providing technology solutions for business. What benefits will implementing this platform bring to your business and what makes it different?

Having a CRM system to build a stable and predictable sales process makes it easier to understand customer needs. The advantages of implementing the Salesforce solution are described by Adam Siwek - Salesforce Technical Leader.

More and more companies in the market are now moving away from the approach to grab a customer and sell them your service and then forget about them. How do we make the customer want to come back and how does Salesforce deal with this issue?

Every sales person's favourite subject - KPIs or Key Performance Indicators. In this article you'll read about numbers, achievement of business goals, performance measures and how Salesforce can help in this context.

No more data chaos, delayed information flow, and piles of unprocessed requests. It is time to tidy up our organisation and take a closer look at the possibilities offered by the Service Cloud.

Everyone has heard of it. Innovative, intuitive, flexible. And constantly evolving since 1999. Yes, that's Salesforce. How is it that for so many years it has continued to set trends among CRM systems?

Employees of every company have their own needs and business objectives to meet. Therefore, it is worth knowing what a CRM system can do for you so that it fulfils its task in the best possible way - improve your work.

Implementing CRM can improve sales in the photovoltaic industry. Systemising processes and data will bring many benefits, both to the sales team and customers, influencing their positive buying experience.

Dominik Wolanin once again shares his knowledge on the implementation of CRM systems. This time, he warns about the most common mistakes that can be made during the implementation and the stages into which the process should be divided.

How to choose a CRM system when the industry is developing so dynamically and the tools for maintaining relations with customers are multiplying like mushrooms after rain? What aspects should you pay attention to before making a decision? Let us give you a hint!

Is there a tool on the market that will gather all the customer information in one place, streamline the sales process, and additionally, if properly selected, contribute to the success of your company? Yes, it is the CRM system.

When deciding on the implementation of a CRM system, we must take several factors into account. One of them is the cost of this investment. What should we pay attention to while planning the budget and what aspects of implementation will be the most important for us?

Today we present you a case study in which Adam Siwek talks about how code refactoring can be crucial when we want to improve the productivity of our system. We invite you to read Adam's article!

How to carry out CRM implementation efficiently? What should be the stages of implementation? Which decisions will be crucial in this process? Dominik Wolanin, our Senior Salesforce Developer, answers these and many other questions.

What can go wrong? It is worth thinking about this when planning to implement a CRM system in your company. By analysing relevant factors, we can minimise potential risks and avoid implementation errors.

Modern sales is inextricably linked with marketing activities. What can improve communication between these two departments and allow them to jointly achieve their goals is a properly selected CRM system.

The selection of a tool that will improve our relations with customers and, at the same time, optimise processes within the organisation, can be quite a challenge. We suggest what to look for when choosing a CRM system for your company.

Is your company struggling to generate valuable reports? The sales department can't keep up with tracking customers? In this article, we describe the five most common signs that you know it's time to implement a CRM system.

Attracting and retaining customers is the goal of every company. In order to effectively manage customer relationships, a coherent CRM system is required to take care of the customer at every stage of contact with the brand.

The capabilities of the Sales Cloud product and how it can support the salesperson in their daily duties.